VeriStor Systems Appoints James R. Glueckert Vice President of Professional Services and Customer Support
ATLANTA – June 14, 2004 – VeriStor Systems, Inc., a next-generation data storage solutions provider, announced today that Jim Glueckert has joined the company as Executive Vice President, Professional Services and Customer Support. His primary focus will be on building an industry-leading services organization designed to implement and support the data storage solutions architected by VeriStor.
Prior to joining VeriStor, Mr. Glueckert spent the past 15 years with EMC Corporation. After joining EMC in 1989, Glueckert held numerous positions contributing to the growth of the company from 600 employees to over 32,000. Responsibilities included the management of EMC’s national federal accounts service delivery, focused on secure locations and programs, as well as serving as the Western U.S. Regional Director where he was responsible for services delivery from Alaska to Arizona.
As EMC’s Director of Worldwide Customer Support out of Hopkinton, MA, Mr. Glueckert oversaw the support organizations responsible for managing and supporting EMC’s worldwide install base. Prior to leaving EMC, Glueckert led a project team to redesign and deploy a new worldwide service delivery model focused on driving efficiencies and lower costs, while sustaining the high level of customer support and satisfaction.
“Joining the VeriStor team and focusing on the continued development of the Services group is an exciting opportunity for me,” said Glueckert. “Our goal is to create the premier services delivery group, period. In this industry, customers expect that issues will occur from time to time. When they do, most customers will judge you on your reaction and support more then the issue itself. The development of a world-class services infrastructure will continue to demonstrate the level of commitment that VeriStor brings to the table.”
“VeriStor continues to be successful at architecting and delivering solutions by creating partnerships and building long-term relationships with customers and vendors, “ said VeriStor President Ashby Lincoln. “Jim brings unmatched experience in customer service and having him join us to develop the premier services group further strengthens our ability to be a total solutions provider to our customers.
VeriStor is a data storage solutions and services provider, specializing in next-generation storage management technologies and techniques. Since 2001, VeriStor has been crafting storage solutions for enterprise customers such as Southern Company, E*Trade, Regions Bank, Lockheed Martin, UPS, and many others.